FAQs

Yes, it is our company policy to present samples so that you can make sure it meets your requirements and avoid any mistakes. We do not make a profit margin from samples. The cost of the samples may vary depending on the product. If there is a quality issue or mistake, we will re-make it at no cost to you. However, if you want to change anything on the product that may attract a second sample charge.

For sample requests, please contact us and advise us of your packaging needs

For lightweight products, such as labels, etc. we will use air freight and the turn around time is 2-4 weeks.

For heavy products and bulk orders, we will transport by sea, the turn around time is 8-12 weeks from the confirmed order or deposit receipted to deliver to you.

The MOQ varies for different products.

• Labels: 5,000pcs
• Cardboard boxes (folding cartons): 5,000pcs
• Corrugated boxes: 3,000pcs
• Rigid boxes: 1,000pcs
• Mailers: 30,000pcs
• Pouches:20,000pcs
• Moulded fibre packaging: 5,000pcs

You can try to search by its name in the searching bar above, if a product you are looking for is not available on our website, please contact us and we will recommend a suitable alternative. If you are looking for a custom-made product, please also contact us to get a quote. 

Within two business days after delivery you can give us notice of any claim for damages on account of condition, quality, or grade of the goods, specifying the basis of the claim in detail. Otherwise, failure to notify us under the conditions constitutes an irrevocable acceptance of the goods.

The colour you see on the screen is RGB (Red, Green and Blue) which is the colour space for digital images. In contrast, CMYK (Cyan, Magenta, Yellow, Key/black) is what is produced in the digital printing process. The printing machine creates images by combining CMYK colours.

(RBG colours on the screen vs CMYK colours printed)

The colour and composition of paper affects the printed colour. Papers have different chemical compositions, additives, textures, finishes, etc that all react differently with inks and toners of digital and conventional presses.

We will provide you with a dieline template and assist with working with your designers to ensure your design meets our artwork requirements for printing. For more comprehensive information please see our artwork requirements.

Compostable packaging has many benefits, including the fact that it can be treated like organic waste, and therefore, decompose naturally just like organic matter. Composting is the perfect solution for packaging products that will be contaminated with food scraps as these materials can’t be recycled. When compostable packaging is discarded in the organic waste stream as compost, it will fully decompose within 6 months into a natural fertilizer for soil and plants. 

Biodegradable packaging means the packaging can break down without oxygen and turn into carbon dioxide, water and biomass within a set time period. All compostable products are biodegradable, but not all biodegradable products would be considered compostable. Compostable products require a specific setting in order to break down whilst biodegradable products break down naturally. 

Industrial compostable products must be disposed of in a designated industrial composting facility as the materials require higher temperatures (above 55 degrees to biodegrade). The environments in commercial facilities are designed to optimise the degradation process as industrial composting more rigorously sustains the temperature and stability of the compost due to more controlled conditions including high levels of heat, humidity and the presence of bacteria/microorganisms.

Compostable materials will disintegrate within 12 weeks and biodegrade at least 90% within 180 days in a municipal or industrial composting facility

Home compostable products in contrast can be composted at home. All components and materials used in the packaging including the printing ink and adhesives will decompose into organic soil. The composting process involves the collection of organic and plant-based materials that are either piled in an area of the backyard or collected in a compost bin. How the materials compost is  dependent upon the relative atmospheric conditions of compost, soil conditions, local climate and what is added to the compost.

The ability to recycle packaging depends on the inks used, its coatings, adhesives and colourants (dyes). Examples of recyclable packaging includes products made out of paper or cardboard, fibre-based products without food residue, plastic bottles and containers. Plastic bags, shredded paper, stryofoam or foam and tissue or wax paper can’t be recycled.